How to Fix Webhook Issues with Stripe in WooCommerce

Introduction

If you’re running an online store with WooCommerce, chances are you’re using Stripe to handle payments. It’s fast, secure, and a favorite among store owners. But sometimes, things don’t go as planned. One common headache is dealing with webhook issues. If your Stripe webhooks aren’t working correctly, orders might not update, payments may look incomplete, or refunds won’t sync as they should.

The good news? These issues are fixable. In this guide, we’ll break down how to fix webhook issues with Stripe in WooCommerce step by step, without diving into overly technical jargon. By the end, you’ll know what webhooks are, why they matter, and exactly how to troubleshoot when something goes wrong. Think of this as your everyday walkthrough to keep your WooCommerce payments running smoothly.

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What Are Stripe Webhooks and Why Do They Matter?

Before fixing anything, let’s get the basics straight.

A webhook is Stripe’s way of talking to your WooCommerce site. When a customer makes a payment, Stripe sends a message (a webhook event) to your site, letting WooCommerce know that the transaction happened. Without it, WooCommerce can’t automatically update orders or confirm payments.

In short, no webhook = no order updates. That’s why fixing them quickly is important.

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Common Signs of Stripe Webhook Issues in WooCommerce

How do you know if you’re running into webhook trouble? Here are the red flags to look out for:

• Orders stuck as “Pending Payment” even though customers paid.
• Refunds in Stripe not showing up in WooCommerce.
• Subscriptions not renewing properly.
• Error logs in WooCommerce showing webhook failures.

If you spot any of these, chances are your webhook setup isn’t working as it should.

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Why Webhooks Fail in WooCommerce

Stripe webhooks can fail for a bunch of reasons, but here are the most common:

1. Incorrect webhook URL – Your WooCommerce site needs the exact URL Stripe should send updates to. A typo or outdated link breaks the chain.
2. SSL/HTTPS issues – Stripe only works with secure connections. If your SSL certificate is broken or expired, webhooks won’t deliver.
3. Plugin or theme conflicts – Sometimes another plugin interferes with Stripe’s connection.
4. Firewall or security plugin blocking requests – If your site is too strict on blocking traffic, it might block Stripe too.
5. Server downtime or slow response – If your hosting server is down or too slow, Stripe will fail to send updates.

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How to Fix Webhook Issues with Stripe in WooCommerce

Let’s roll up our sleeves and fix this step by step.

1. Check Your Webhook URL in Stripe

• Go to your WooCommerce dashboard → WooCommerce > Settings > Payments > Stripe.
• Copy the Webhook Endpoint URL listed there.
• Log in to your Stripe account → Developers > Webhooks.
• Make sure the URL in Stripe matches the one from WooCommerce.

If it doesn’t, update it. Even a tiny mismatch can break the webhook.

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2. Ensure HTTPS Is Working Properly

Stripe requires secure HTTPS connections. Test your site by visiting it with https:// in the URL bar.

• If you see a warning like “Not Secure,” you’ll need to update or fix your SSL certificate.
• Services like Let’s Encrypt offer free SSL certificates if you don’t already have one.

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3. Test Your Webhook in Stripe

Stripe lets you send test events to check if your WooCommerce site is receiving them.

• Go to Stripe Dashboard > Developers > Webhooks.
• Select your endpoint → click Send Test Event.
• If WooCommerce receives it, you’re good. If not, check your error logs for clues.

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4. Review WooCommerce and Stripe Logs

WooCommerce keeps detailed logs of what’s happening.

• Go to WooCommerce > Status > Logs.
• Look for stripe-YYYY-MM-DD files.
• These logs can tell you if Stripe tried to send a webhook but failed.

Common errors you might see include timeout issues or blocked requests.

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5. Whitelist Stripe IPs in Security Plugins

If you’re using plugins like Wordfence or Sucuri, they might be blocking Stripe accidentally.

• Check your firewall settings.
• Add Stripe’s official IP addresses to your whitelist. You can find them in Stripe’s documentation.

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6. Disable Conflicting Plugins Temporarily

If you recently installed a plugin and Stripe stopped working, there might be a conflict.

• Deactivate plugins one by one and test your webhook.
• If the webhook suddenly works, you’ve found the culprit.
• You can then look for an alternative plugin or contact the developer.

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7. Check Hosting and Server Performance

Sometimes it’s not WooCommerce or Stripe—it’s your hosting.

• Make sure your server isn’t overloaded.
• Ask your hosting provider if they block external requests.
• If needed, move to a WooCommerce-friendly hosting provider that supports Stripe integrations.

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Best Practices to Avoid Future Webhook Problems

Fixing issues is great, but preventing them is even better. Here are a few tips:

• Always keep WooCommerce, Stripe plugin, and WordPress updated.
• Use a reliable SSL certificate and renew it before it expires.
• Regularly test webhooks in Stripe’s dashboard.
• Monitor error logs once in a while, even if things look fine.
• Choose hosting providers known for WordPress + WooCommerce compatibility.

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Wrapping It Up

Dealing with webhook issues can be frustrating, but once you understand how Stripe and WooCommerce communicate, fixing them becomes much easier. Start by checking your webhook URL, make sure your site is secure with HTTPS, and don’t forget to test your setup in Stripe’s dashboard.

By following these steps, you’ll keep your payments flowing smoothly, ensure orders update correctly, and avoid customer confusion. If problems keep coming back, it may be worth talking to your hosting provider or WooCommerce expert for a deeper look.

Want to dive deeper into WooCommerce troubleshooting? Keep exploring our guides for more simple, everyday solutions to keep your online store running like a well-oiled machine.