How to Fix FedEx Shipping Price Not Showing on the Cart Page

Introduction

Running an online store means making sure your customers can smoothly check out without any hiccups. But sometimes, small glitches can create big frustrations. One common issue many WooCommerce store owners face is the FedEx shipping price not showing on the cart page. Instead of seeing accurate shipping costs, customers may see no shipping options at all—which can cause abandoned carts and lost sales.

The good news? This issue is usually easy to solve once you know what’s causing it. Whether it’s a plugin misconfiguration, missing credentials, or a conflict with other settings, you don’t need to panic. In this guide, we’ll walk through the most common reasons why FedEx rates don’t appear and show you practical steps to get things working again. By the end, you’ll know how to quickly troubleshoot and fix the problem so your customers can see accurate FedEx shipping rates right in their cart.

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Why Is the FedEx Shipping Price Not Showing?

When FedEx rates don’t display, it’s usually linked to one of these issues:

• Incorrect FedEx API credentials – Without proper credentials, WooCommerce can’t fetch real-time rates.
• Missing product weight or dimensions – FedEx requires this info to calculate shipping costs.
• Shipping zones not configured correctly – If FedEx isn’t linked to the right zone, no rates will appear.
• Conflicts with other shipping plugins – Overlapping rules or plugin errors can block FedEx from working.
• Caching or outdated plugin versions – Sometimes, the system just needs a refresh.

Identifying the root cause is the first step toward fixing the issue.

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Step 1: Double-Check Your FedEx API Credentials

For FedEx to show real-time shipping rates, your WooCommerce store needs valid FedEx Web Services API credentials.

• Go to WooCommerce > Settings > Shipping > FedEx.
• Enter your FedEx Account Number, Meter Number, Web Services Key, and Password.
• Make sure you’re using Production credentials for a live store (not test credentials).

If your credentials are missing or incorrect, rates won’t show. Contact FedEx support if you’re unsure about your details.

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Step 2: Add Product Weights and Dimensions

FedEx requires weight and size information to calculate shipping costs. If your products don’t have these values, the plugin won’t return any rates.

• Edit each product in WooCommerce.
• Under the Shipping tab, enter the product’s weight, length, width, and height.
• Save your changes and refresh the cart page.

Even approximate dimensions are better than leaving them blank.

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Step 3: Review Your Shipping Zones and Methods

WooCommerce uses shipping zones to determine which methods are available to customers.

• Go to WooCommerce > Settings > Shipping > Shipping Zones.
• Check that your FedEx method is assigned to the right zones (e.g., United States, Canada, etc.).
• If your FedEx option is missing, add it under the relevant zone.

Without this setup, your customers may not see FedEx as an option at checkout.

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Step 4: Test for Plugin Conflicts

Sometimes, other plugins interfere with FedEx shipping. For example, another shipping plugin may override FedEx or block it from displaying.

To test:

1. Temporarily deactivate all plugins except WooCommerce and your FedEx shipping plugin.
2. Check if FedEx rates appear on the cart page.
3. If they do, reactivate your other plugins one by one to find the conflict.

Once identified, you can either configure the conflicting plugin correctly or contact the developer for help.

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Step 5: Clear Cache and Update Plugins

If everything looks correct but FedEx still doesn’t show:

• Clear your website cache (especially if you use caching plugins or a CDN).
• Update WooCommerce and your FedEx plugin to the latest versions.
• Check if your theme is overriding cart/shipping templates.

These small maintenance steps often fix display issues that seem puzzling at first.

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Advanced Troubleshooting Tips

If the basics don’t work, you may need to dig a little deeper:

• Enable Debug Mode in your FedEx plugin settings. This will show error messages that explain why rates aren’t appearing.
• Check your store’s base currency—FedEx may not return rates if your store is set to an unsupported currency.
• Test different addresses—Sometimes, FedEx won’t return a rate for certain locations due to service restrictions.

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Wrapping It Up

When the FedEx shipping price is not showing on the cart page, it usually comes down to incorrect credentials, missing product data, or a misconfigured shipping zone. By checking each step—API credentials, product dimensions, shipping zones, plugin conflicts, and cache—you’ll likely solve the issue quickly.

Making sure customers see the right shipping rates is essential for smooth checkout and fewer abandoned carts. Now that you know the most common fixes, you can confidently troubleshoot and keep your WooCommerce store running smoothly.

If you’d like to explore more tips for managing shipping in WooCommerce, check out our other guides on shipping zones, flat-rate setups, and plugin optimization.